RE: [sap-log-mm] How to process return delivery rejected from customer

Posted by Sap Land Friday, 2 September 2011 00:59

Posted by Ra^^inder (Mr.)
on Sep 2 at 3:57 AM

Dear Emmanuel,
This is definitely of great help. I think I have to do some configuration part.

---------------Original Message---------------
From: Emmanuel Leclainche
Sent: Thursday, September 01, 2011 10:34 AM
Subject: How to process return delivery rejected from customer

Hello Ravinder

You could design a return order as a customer order type, and return delivery.
This return order, created with VA01, can be with a delivery block by default, awaiting some validation (commercial management for example, or technical verification and so on)
In case of rejection you use a rejection reason to cancel the positions.
If it is validated, you process to the return delivery. Return Delivery may be associated to the return movement and a default return stock. Then you make an "invoice" out of the return order ( = credit memo).
I guess you should automate the creation of delivery, return movement and credit note creation... once the customer sales return order is verified, everything should be on track.

We are working this way ourselves, but with 2 different sales return orders: one for normal orders and another for consignment (different stock movement in that case, 632).

Is it of any help?

Regards,
Emmanuel

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